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FREQUENTLY ASKED QUESTIONS

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How is returns consolidation different from supplier consolidation?

Return stock can have different conditions, missing accessories and separate owner decisions. The receiving and grouping plan should preserve each return reference and approval status rather than treating every carton as new export stock.

How should I prepare returns for a consolidated shipment?

Yes, request a consolidation review with the return list, condition details and intended destination. Confirm compatibility, acceptance and the references approved to move. Keep units awaiting assessment or owner decisions separate.

Does repair coordination include a warranty or certification?

Not automatically. Ask the actual repair provider about any offered warranty and the scope of its work. Product certification or safety approval requires an appropriate separate process and should not be inferred from logistics coordination.

Who authorizes repair costs and replacement parts?

The cargo or product owner should name an authorized decision-maker and approval limit. Obtain a proposal covering parts, labor and checks, then receive written approval before extra work or replacements.

Does a product inspection include functional testing?

Only if it is included in the agreed scope. Visual condition checks, count checks and functional tests are different tasks. Specify the checklist, equipment or specialist needs and the report required.

What determines whether a returned product can be repaired?

No. The fault, product condition, safety requirements, parts availability and provider capability determine whether repair is suitable. Start with an agreed assessment and approve the repair proposal before work proceeds.

Can returned goods be repaired as soon as they arrive?

Only after the repair scope and authorization are agreed. Receiving checks do not authorize repair, parts replacement or disposal. Record findings and obtain the owner’s decision before further handling.

What information is needed for cross-border returns?

Send the original order or shipment reference, owner authorization, return reason, current condition, photos, pickup address and packed measurements. Confirm the approved receiving point and the decision process after receipt.

Does a return automatically qualify for duty-free re-import?

No. Tax treatment and any return or re-import procedure depend on the goods, records and applicable requirements. Confirm the documents and responsible customs contact for the actual return rather than assuming an exemption.

Can any returned product be shipped back to China?

No. Product type, condition, restrictions and destination requirements affect whether a return route is available. Provide accurate details and obtain transport and receiving confirmation before collection.

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