FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Can import clearance and taxes be assumed in a door-to-door offer?
No. Confirm the importer, clearance tasks, duties and taxes, local handling and unloading in the written quote. Product and country requirements need shipment-specific review with the receiving team before booking.
Can several suppliers be combined into one shipment?
Consolidation can be assessed when the supplier addresses, ready dates and packing information are available. Agree receiving, sorting, inspection or repacking tasks before the collection and dispatch plan is confirmed.
Should I book sea freight or air freight from China?
Sea freight can suit planned orders and larger cargo volumes. Air freight may suit urgent stock or components. Compare the complete handling, international transport and destination delivery scope using the same cargo details.
What information is needed for a South America freight quote?
Send the pickup location, supplier ready date, product description, package count, dimensions, gross weight and final destination. Include the importer contact and any special cargo, packing or receiving requirements.
Which South American countries are covered by the guides?
The current directory includes Brazil, Chile, Peru, Colombia, Argentina and Ecuador. Each enquiry is reviewed using the actual goods, importer, receiving city and routing rather than assuming common conditions across the region.
How should I review extra destination costs?
Request clear inclusions and exclusions, including any storage, inspection, demurrage, detention or special handling that may arise under specified conditions. Agree who authorises additional work and receives the supporting cost information.
What should I prepare for customs coordination?
Supply consistent product descriptions, quantities, values, package counts and the importer or broker contact. Ask the receiving team which supporting documents apply to the actual goods and destination before dispatch.
Can small orders from several Chinese suppliers travel together?
A consolidation plan can be reviewed using each supplier’s address, ready date, package count and measurements. Agree receiving, sorting, repacking and dispatch tasks before cargo is collected.
Does a sea freight quotation include inland delivery in Africa?
Only if the written scope includes that leg. State the complete receiving address and ask which destination handling, clearance, transport and unloading tasks are included or excluded.
Which Africa destinations are available in this directory?
The current guides cover South Africa, Kenya, Nigeria, Egypt, Morocco and Ghana. Share the exact receiving city, goods and import contact for a shipment-specific route review; the directory does not imply uniform service conditions across these markets.
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