FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Which is more suitable for my shipment: air or ocean freight?
Consider cargo size, urgency, route, acceptance requirements and the complete collection-to-delivery cost and timeline.
What is the difference between FCL and LCL?
FCL uses a container for one shipper’s cargo; LCL combines compatible shipments. Compare packed volume, handling and the full service scope.
How long will my shipment take?
A practical timeline includes cargo readiness, collection, origin handling, main transport, destination processes and final handover.
Can cargo from several suppliers be combined?
Often, subject to cargo compatibility, ready dates, receiving arrangements and the agreed release rule.
Which shipping documents should I prepare?
The documents depend on product, route and service scope. Start with the commercial invoice, packing list and product details, then confirm destination-specific requirements.
Who is responsible for customs clearance and import charges?
Responsibility depends on the agreed Incoterm, destination law and written service scope. Confirm the importer of record and what the quotation includes.
What documents do I need to import?
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How long does ocean freight take?
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LET’S PLAN YOUR NEXT SHIPMENT
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To your next opportunity.
Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.
Not sure which shipping mode to choose?
Select “Help me choose” and start with your cargo details.