Good questions make
better shipping plans.

Coverage depends on the insurer’s acceptance and the policy wording. Review the insured goods, route, value, period of transit, deductible and exclusions before agreeing to cover. Delay-related losses or unsuitable packing may be excluded; ask the insurer or insurance intermediary to explain the terms offered. A freight booking is not evidence that insurance is in force. Keep the policy confirmation, packing records and condition photographs, and follow the stated notification and claims procedure.

Customs authorities determine release and may request further documents or examine a shipment. Preparation can address missing or inconsistent information, but it cannot guarantee approval or a fixed clearance time. Before dispatch, confirm the importer, filing party and contact responsible for responding to queries. Ask how inspection, handling, storage and delivery changes will be approved if a hold occurs.

Not automatically. Under Incoterms® 2020 DDP and DAP, delivery takes place with the goods on the arriving vehicle, ready for unloading. The buyer normally handles unloading. A separate transport quotation may include additional handling only when this is expressly agreed.

Before booking, confirm whether the receiving site has a loading dock, forklift and staff available. Tell VG Shipping about tail-lift requirements, restricted vehicle access, appointment windows or inside-delivery needs. Ask for the accepted handling scope and any related charges to be stated in the quotation.

Under Incoterms® 2020, both DDP and DAP place delivery at the named destination, with the goods on the arriving vehicle ready for unloading. Under DDP, the seller handles import clearance and pays applicable import duties and taxes. Under DAP, those import responsibilities belong to the buyer.

Confirm the named place, importer eligibility and quotation inclusions before booking. DDP arrangements must be checked against the destination’s local requirements; the term alone does not confirm that a particular cargo or route can be accepted.

Condition information should accurately describe the item and any relevant defects, prior use or missing accessories. The selling party must approve the disclosures and meet the requirements of the market and sales channel. Do not use preparation to conceal product condition.

The agreed scope may include condition records, grading to the owner’s criteria, accessory matching, approved cleaning and protective packing. Repairs, replacement parts and special labels need their own approval and cost review.

The owner or responsible seller must confirm ownership, product safety, brand and market requirements, and the intended sales channel. A warehouse grade or logistics handover does not establish legal or commercial eligibility.

No. Preparation is an agreed handling scope. Buyer demand, pricing and sale completion remain commercial matters for the selling party. Confirm any separate selling service in writing rather than assuming it is included.

No. Consolidation is handling and transport preparation. Repair, resale, specialist treatment or disposal requires a separately reviewed scope and explicit owner authorization.

Record the condition and reference exception, then ask the authorized owner for instructions. Confirm storage and any assessment costs. Do not add unclear or held units to an outbound load without approval.