RETURNS, REPAIR & RESALES
Give returned goods a defined next step. Coordinate collection and condition checks, review repair options, and prepare approved stock for resale or onward shipment.
Discuss your returned goodsBEFORE THE RETURN MOVES
Use the return record to decide what needs checking and who can approve the work. Confirm the receiving party before arranging collection.
| Decision point | Information to provide | What to agree |
|---|---|---|
| Return acceptance | Product details, current location and the reason for return. | The receiving party, collection arrangements and cargo acceptance. |
| Condition assessment | Order or serial references, photos and the reported fault. | Inspection criteria, reporting format and any checks requiring specialist support. |
| Repair approval | Fault findings, available parts and the proposed repair work. | Written approval of the cost, testing scope and expected completion date. |
| Resale preparation | Ownership details, condition grade and intended sales channel. | Release authority, packaging and the seller's requirements for the intended market. |
| Onward dispatch | Approved items, final quantities, packing details and destination. | The receiving appointment, transport booking and release instructions. |
Return acceptance, repair feasibility and resale suitability require separate review. Confirm handling costs and the receiving arrangements before dispatch.
RETURNS, REPAIR & RESALES
Choose the support needed for the return route and the goods themselves. Each service has an agreed scope, cost and approval point.
01Plan collection and the return route before sending goods back. Share the return reason, product details and receiving contact. Coordinate the required shipping records and confirm the recipient can accept the cargo. A previous outbound booking does not automatically cover the return.
Explore cross-border returns
02Document the reported fault and agree the inspection checklist. Use the findings to review repair options with the supplier or suitable repair provider. Confirm parts availability, the cost and the tests required before approving work. Repair feasibility depends on the product and its condition.
Explore product inspection and repair
03Group returns from several orders for an agreed onward shipment. Keep order references and condition records with each item while quantities are checked. Compare the holding period and handling costs with separate shipments, then confirm which goods may be released together.
Explore returns consolidation
04Prepare suitable returned stock for an approved resale route. Agree condition grading, accessory checks and any repacking or labeling work. Confirm ownership, selling authority and the intended channel before release. Resale eligibility and any sale proceeds are not guaranteed by the logistics service.
Explore returned goods resaleAFTER REPAIR OR RESALE APPROVAL
Confirm the receiving address and final packing details once the inspection or repair decision is complete. Review the next transport leg against the actual condition and contents of the cargo.
Route availability, cargo acceptance, transit estimates and delivery scope are confirmed per shipment. Destination pages describe service options, not locally owned offices.
View all destinationsDiscuss onward transportRETURN RECORDS & APPROVALS
ASSESS BEFORE AUTHORISING
Use the order reference or serial number to connect the return reason with photos and inspection findings. Agree who can approve repair costs, replacement packaging or release. Record the decision before goods move to the next stage.
Review your returns workflowPREPARE A RETURNS BRIEF
Provide the original order reference, quantity, current location and reason for return. Add clear photos of the product and packaging.
Plan return receivingState what needs to be checked and how findings should be reported. Name the person who can approve repair work and additional costs.
Review inspection and repairSeparate stock awaiting a decision from goods approved for onward shipment or resale. Send written instructions for each group.
Review resale preparationGLOBAL BRANDS
RELATED READING
FREQUENTLY ASKED QUESTIONS
Agree the inspection scope and approval process before arranging a return.
Provide the product description, quantity, current location, return reason and original order or shipment reference. Include photos and any known damage or missing parts. Confirm the receiving party and its acceptance before collection. Shipping records and handling requirements are reviewed for the proposed return route.
Repair feasibility depends on the fault, product design, parts availability and the support available from the supplier or repair provider. Agree the assessment first. Review the proposed work and cost before authorising repair; a return booking does not guarantee that the product can be restored.
Set the inspection checklist and reporting format before the goods are assessed. Identify who can approve costs and any additional tests. Repair work should follow your written approval of the proposed scope. Keep the findings and the release decision with the order or serial reference.
Returns can be reviewed for consolidation when their handling needs and release dates are compatible. Keep each order identifiable and confirm which items are approved to move. Compare storage, handling and combined freight costs with separate shipments before choosing the plan.
No. Resale preparation concerns the agreed condition checks, packing and handling tasks. Saleability depends on the product, its condition and the intended channel. The seller must confirm ownership, selling authority and the requirements of the intended market. A sale price or sale completion is not guaranteed.
Keep the goods on hold while the owner decides the next step. Confirm any storage charges and request written instructions before arranging another shipment or further handling. Any specialist treatment or disposal requires a separately reviewed scope and an appropriate provider.
LET’S PLAN YOUR NEXT SHIPMENT
Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.
Not sure which shipping mode to choose?<br>Select “Help me choose” and start with your cargo details.
