FREQUENTLY ASKED QUESTIONS
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Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
How should inspection and repair work be approved?
Set the inspection checklist and reporting format before the goods are assessed. Identify who can approve costs and any additional tests. Repair work should follow your written approval of the proposed scope. Keep the findings and the release decision with the order or serial reference.
Can every returned product be repaired?
Repair feasibility depends on the fault, product design, parts availability and the support available from the supplier or repair provider. Agree the assessment first. Review the proposed work and cost before authorising repair; a return booking does not guarantee that the product can be restored.
What information is needed to arrange a cross-border return?
Provide the product description, quantity, current location, return reason and original order or shipment reference. Include photos and any known damage or missing parts. Confirm the receiving party and its acceptance before collection. Shipping records and handling requirements are reviewed for the proposed return route.
What needs to be confirmed before warehouse cargo is released?
Confirm the orders and quantities to release, the final packing list and any unresolved receiving or inspection issues. Provide written release instructions and the transport booking details. Warehouse handling time and the carrier cut-off should be checked before setting a dispatch date.
Will consolidating supplier orders always reduce shipping costs?
Not always. Compare the combined freight cost with collection, receiving, storage and packing charges. A late supplier or incompatible cargo may change the plan. Use the final packed measurements and ready dates to compare consolidation with separate shipments.
Can you repack goods and apply shipping or marketplace labels?
Repacking and labeling can be reviewed as part of the warehouse plan. Supply the required packing specification, label artwork and destination instructions. Agree materials, quantities and approval steps before work starts. Confirm any marketplace-specific requirements with the receiving platform.
Does warehouse receiving include a full product inspection?
Receiving checks and a product inspection have different scopes. A receiving check may record carton counts and visible packaging condition. If you need cartons opened, quantities checked inside or product features inspected, agree the sampling method, checklist and reporting requirements before arrival.
Can goods be stored while other supplier orders are still being prepared?
Storage can be included in the agreed warehouse scope, subject to available space and cargo acceptance. Provide the expected waiting period and confirm storage and handling charges in advance. If another supplier is delayed, review whether to keep waiting or release part of the cargo.
What information should I send before booking warehouse space in China?
Send the product description, supplier locations, expected arrival dates and estimated storage period. Include carton counts, packed weights and dimensions, plus any requested inspection or packing work. Confirm cargo acceptance, the receiving address and charges before instructing suppliers to deliver.
Can I use my supplier’s HS code for destination customs clearance?
Treat the supplier’s code as a starting point for review. Provide the product’s materials, function, model and intended use to the appointed broker. The Harmonized System is shared at six digits, but destination tariffs may add further digits and requirements. Confirm the code applicable to the importing country before filing. If classification remains uncertain, ask the broker or customs authority about an advance ruling where available.
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