FREQUENTLY ASKED QUESTIONS
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Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Do I get a report for each unit?
Yes. The inspection result per unit is reported so the resale or write-off decision is made on facts.
What repairs can be carried out?
Practical repairs: repacking, part replacement and functional fixes agreed in advance for the product type.
How are returned goods graded?
On arrival each unit is checked and graded: as-new, repairable or write-off, with the result reported per unit.
What happens to the goods after re-import?
They can be inspected, repaired, restocked or resold; the follow-up is agreed before the goods arrive back.
How long does a return shipment take?
On the mode and the customs basis. Share the cargo details and destination for a route-specific estimate.
Can returns be consolidated?
Yes. Returns from several buyers or marketplaces can be received together and shipped back as one load.
What documents do returns need?
The original commercial documents plus the return transport documents; the customs basis for the re-import decides the rest.
Can returned goods be re-imported without paying duties again?
It depends on the original export documents and the destination rules. The re-import basis should be reviewed before the goods move.
When should handling be booked?
With the shipment, not after it. Handling booked together with the transport keeps the schedule intact.
Can I get photos of the cargo?
Yes. Inspection photos and reports are shared before the cargo is handed over to the transport.
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