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FREQUENTLY ASKED QUESTIONS

Good questions make
better shipping plans.

Find a clear starting answer, then use your cargo, route and required handover to confirm what applies to your shipment.
Explore the answers

Find the answer behind your next decision.

Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.

Does the goods need relabelling for resale?

Usually yes: repacking, labels and any destination-required markings are part of the preparation.

How is the resale channel chosen?

On the product, its condition and the market. The channel is agreed before the goods arrive so nothing sits in storage.

Which returned goods can be resold?

Units that pass grading and, where needed, repair. The inspection result decides what is resale-ready.

What decides the return shipment schedule?

The receiving window and the booked departure. Share the expected return volume so the plan does not wait on stragglers.

Can different marketplaces be combined?

Yes. Returns from different channels can be received and shipped together once they are identified per source.

How is each return identified?

Each unit is counted and labelled on receiving, so the return shipment matches the source records.

Where are the returns received?

At a receiving point in the destination region, agreed when the returns plan is set up.

Why consolidate returns instead of shipping each one?

Small parcels cross borders inefficiently. One consolidated load shares the transport and customs cost across every unit.

Where should the goods be inspected?

At the warehouse that receives them. Share the delivery point and the inspection can be planned into the return.

Can repaired goods be sold again?

Graded and repaired units can be restocked or moved to a resale channel once the repair is confirmed.

Showing 211–220 of 678 FAQs

LET’S PLAN YOUR NEXT SHIPMENT

From China.
To your next opportunity.

Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.

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Select “Help me choose” and start with your cargo details.

We usually reply within one business day.