FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Who acts as importer of record?
It depends on your business setup and the destination. Confirm the importer before booking, because documents and duty payment follow it.
Can you deliver to a warehouse or a business address?
Yes where access allows. Share the address, the receiving window and the unloading equipment so the delivery can be planned.
Who pays import duties under DDP and DAP?
DDP includes duties and taxes on the seller side; DAP delivers the cargo but the buyer handles import duties and clearance. Confirm the split in writing.
How far in advance should I book?
Allow time for cargo readiness, documentation and the schedule you need. Peak seasons and space constraints can push the booking window earlier.
Who arranges customs clearance?
It depends on the Incoterm and the agreed service scope. Confirm before booking which side handles import clearance, duties and the delivery appointment.
How do I compare two freight quotations fairly?
Check that both use the same pickup point, delivery point, Incoterm and inclusions. Quotes built on different scopes cannot be compared, even when the totals look close.
Can one shipment use more than one transport mode?
Yes. A single plan can connect trucking with ocean, rail or air and then hand over to a destination delivery leg where the agreed scope allows it.
Which freight mode should I start with?
Start from the cargo, the deadline and the value. Ocean and rail suit larger planned orders, air and express suit urgent or smaller consignments, and the destination leg often settles the final choice.
Can restricted or fragile goods be combined?
Disclose the goods and their handling needs before collection. Compatibility, packaging, documentation and transport acceptance must be confirmed before combining cargo.
Will consolidation always reduce shipping costs?
No. The result depends on collection, handling, storage, packing, cargo mix and the freight route. Compare a complete quotation against the alternatives.
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