FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Can different suppliers deliver to the warehouse?
Yes. Multiple suppliers can deliver to one receiving point, which is also the basis for consolidation.
How long can cargo stay in storage?
Storage can be planned around the schedule. Long stays and slow-moving cargo should be agreed before receiving.
How is warehousing charged?
On the space and handling the cargo needs: storage time, receiving, handling moves and any preparation work agreed in advance.
What happens if cargo is damaged?
Document the damage on delivery, keep the packaging and file the claim with the supporting documents as soon as possible.
When should cover be arranged?
Before the cargo is picked up, so the whole journey from the supplier onward is protected.
What does the policy usually exclude?
Poor packing, inherent defects, delays and some routes or storage conditions. Exclusions should be read before booking, not after a claim.
What value should be insured?
The commercial value of the goods, commonly with freight added. The invoice and packing list support the declared value.
Is freight already insured by default?
No. Carrier liability is limited and does not replace insurance. Separate cover is needed to protect the cargo value.
What if the cargo cannot be accepted?
Alternatives can be reviewed: another mode, different packing or documentation, or a revised scope that meets the rules.
Can you advise on destination import rules?
The destination rules can be reviewed with the shipment details so the import side knows what to prepare.
Showing 241–250 of 678 FAQs
No answers match that search. Try another phrase or topic.
LET’S PLAN YOUR NEXT SHIPMENT
From China.
To your next opportunity.
Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.
Not sure which shipping mode to choose?
Select “Help me choose” and start with your cargo details.