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FREQUENTLY ASKED QUESTIONS

Good questions make
better shipping plans.

Find a clear starting answer, then use your cargo, route and required handover to confirm what applies to your shipment.
Explore the answers

Find the answer behind your next decision.

Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.

Who approves payment and shipment release?

The authorised buyer retains those decisions. Follow-up support should record the instruction and communicate it only within the agreed authority.

What information is needed for cargo collection?

Use confirmed packed quantities, package counts, gross weights, dimensions, pickup address, contact and readiness. Identify special handling and transport restrictions before booking.

Can follow-up connect with a product inspection?

Inspection readiness and scheduling can be coordinated. The buyer supplies acceptance criteria, reviews the report and records the release, hold or recheck decision.

Can supplier progress be independently verified?

Independent evidence gathering, a site visit or inspection needs a separate scope. Distinguish supplier-provided updates from checks performed by an appointed provider.

How are specification or quantity changes handled?

Record the requested change, its implications and the approving person. A supplier request should not be treated as authorised until the buyer confirms it.

Does follow-up guarantee the supplier’s delivery date?

No. Follow-up records the information obtained and helps surface open issues. Supplier performance and actual completion depend on the order and production circumstances.

Can you follow up an order placed directly with my supplier?

Share the accepted order and authorise the required supplier communication. Confirm the scope, contacts, available records and the decisions reserved for your team.

What is included in purchase order follow-up?

An agreed scope can cover supplier milestone updates, open-question records, change escalation and preparation for inspection or cargo handover. Define reporting frequency and responsibilities first.

How is the approved sample connected to production?

Record the buyer’s approval against a unique reference and version. Carry that reference and the accepted specification into the purchase order and any inspection brief.

Who pays for the samples and courier?

Agree supplier sample charges, collection, handling and onward freight separately. The buyer should authorise the payment arrangements before work is booked.

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LET’S PLAN YOUR NEXT SHIPMENT

From China.
To your next opportunity.

Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.

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Select “Help me choose” and start with your cargo details.

We usually reply within one business day.