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FREQUENTLY ASKED QUESTIONS

Good questions make
better shipping plans.

Find a clear starting answer, then use your cargo, route and required handover to confirm what applies to your shipment.
Explore the answers

Find the answer behind your next decision.

Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.

Can mixed-SKU cartons be reviewed for consolidation?

Provide a breakdown of the contents and expected quantities in each carton. Identify any sorting or separate allocation needed at the warehouse. Agree the checks and reporting before receiving begins. Freight planning should use the final package record after any approved preparation, rather than the original supplier carton estimate.

How is ecommerce cargo different from an ecommerce seller solution?

This page focuses on the products, carton records and physical preparation required for a shipment. The seller solution addresses the broader replenishment and supplier workflow. For a cargo enquiry, provide SKU quantities, package details, label instructions and receiving allocations so the actual cartons and handling tasks can be reviewed.

Is installation included with machinery freight?

Installation, commissioning, technical checks and product acceptance are separate from freight coordination unless explicitly agreed. Identify the specialist responsible for those tasks and the site requirements they impose. The shipping quotation should make clear where the transport handover ends and which unloading or technical activities are outside the scope.

Can spare parts and a machine travel together?

Supply a package-level list with product references, sizes and weights. Review packing protection and any requirements for separate handling. Keep the machine and accessory records identifiable through collection and receiving. Combining packages should follow the approved cargo and loading plan, not an assumption that all order components are interchangeable.

What must the destination site prepare?

Confirm access for the proposed vehicle, delivery hours, unloading space and suitable equipment and personnel. Identify a site contact who can approve arrangements and answer questions. Review these conditions before dispatch so any specialist delivery or unloading work can be included or clearly separated from the transport scope.

Who confirms lifting and securing requirements?

The appropriate qualified providers should review the manufacturer information, package design and proposed handling method. Identify lifting points, available equipment and the personnel responsible at origin and destination. Freight coordination should retain those approval points rather than treating a transport booking as a technical lifting plan.

Can machinery always use a standard container?

Equipment suitability depends on the final packed dimensions, weight, handling method and loading access. The relevant provider must review the actual unit before confirming an arrangement. A product catalogue or estimated machine size is insufficient to establish container or other transport equipment suitability.

Which dimensions are needed for machinery shipping?

Provide the outside measurements of the completed shipping package, including its skid, crate or frame. Record gross weight and package count. Add drawings and photographs that show protrusions, attachments and the handling configuration. Update the transport provider if packing changes after an initial freight discussion.

What happens if supporting documents are missing?

List the missing records and ask the responsible supplier or qualified party to provide or confirm them. Review the effect on collection and dispatch timing. Do not replace missing information with an inaccurate description. Shipment arrangements should follow the completed product and acceptance review for the actual cargo.

Does transport acceptance confirm destination import approval?

Transport suitability and destination requirements are different checks. Identify the party responsible for import formalities and any product-specific approval. Share accurate records with the appropriate destination specialist. Resolve outstanding requirements before release instead of relying solely on a provider agreeing to discuss freight for the goods.

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