FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
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Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
How should additional charges be handled?
Ask how inspections, storage, changed instructions or other unplanned work will be reported and approved. Identify the contact authorised to make decisions and request supporting details for the proposed task. A complete quotation should make its basis and exclusions clear; resolve uncertainty before authorising extra work.
Can a DDP quotation change if the cargo record changes?
Changes in product description, value, quantities, packing, route or receiving address can affect the proposed scope and charges. Send corrected records before dispatch and request a review. Any additional handling or destination work should follow the agreed approval process for the actual shipment.
Does door-to-door delivery include unloading and appointments?
Provide the receiving instructions and ask for the exact work included in the service quotation. Unloading equipment, site access and appointments can require specific arrangements. Record the named delivery point and the work boundaries in writing rather than assuming every task at the receiving site is included.
Does a DDP enquiry automatically appoint an importer?
An enquiry does not appoint every party needed for a shipment. Identify the appropriately authorised parties who will perform the actual destination tasks and confirm their roles. The proposed commercial and freight arrangements must be workable for the goods and destination before collection and dispatch are approved.
How do DAP and DDP differ for this planning discussion?
ICC guidance explains that the trade rules allocate import responsibilities differently between seller and buyer. Check the intended commercial arrangement with the appropriate destination advice. Then confirm how the freight quotation supports that arrangement. A transport service label should not be used in place of resolving the actual parties and obligations.
What must be clear before reviewing DDP delivery from China?
Identify the actual goods, seller and buyer, named delivery place and practical import arrangement. Provide accurate packing and document records. Review the parties responsible for the destination tasks and the receiving conditions. The freight quotation should describe its service scope and exceptions separately from the commercial trade term.
Who approves a route or cost change during urgent planning?
Identify an authorised buyer or shipment contact before the work starts. Agree which alternatives may be reviewed and which require written approval. Changes to collection, packaging, route or final delivery can affect charges and timing. Keep the receiving contact informed when an approved change affects the delivery plan.
Can batteries or sensitive products travel as urgent cargo?
Declare the product details immediately and provide the available supporting records. Urgency does not settle packing or acceptance requirements. The relevant qualified parties and provider must review the actual goods and proposed route. Do not dispatch the cargo for collection while important suitability questions remain unresolved.
Should I choose air freight or express for urgent goods?
Compare appropriate options using the actual product, package size, weight and destination. Include collection and destination receiving in the timeline. Acceptance conditions and available capacity can differ between providers and routes. Confirm the complete service scope rather than choosing solely on a general advertised transit estimate.
Can part of an order be dispatched before the balance?
A staged release can be reviewed for the items that are packed and approved. Identify exact quantities and package references. Compare the extra freight, handling and receiving requirements before authorising the split. Keep the remaining goods and their release instructions clear in the supplier and warehouse records.
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