FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Is freight already insured by default?
No. Carrier liability is limited and does not replace insurance. Separate cover is needed to protect the cargo value.
What if the cargo cannot be accepted?
Alternatives can be reviewed: another mode, different packing or documentation, or a revised scope that meets the rules.
Can you advise on destination import rules?
The destination rules can be reviewed with the shipment details so the import side knows what to prepare.
Do trade terms affect compliance?
Yes. The agreed Incoterm decides who handles clearance, duties and delivery, which changes the documents each side must hold.
Which cargo needs a compliance review?
Batteries, liquids, chemicals, food-adjacent products and anything certified or restricted should always be reviewed first.
Why review compliance before booking?
Acceptance rules and destination restrictions decide the mode, the route and the documents. Finding out after booking costs far more.
When should the document review happen?
Before the cargo is handed over, so corrections do not have to chase a moving shipment.
What product documents are commonly required?
Certificates of origin, product certifications and safety documents, depending on the cargo and the destination rules.
Can you prepare the documents for us?
Yes. Share the supplier and cargo details and the document set can be prepared and checked before handover.
Why do documents need to match each other?
Customs compares the declaration against the invoice, packing list and transport documents. Mismatches trigger queries and inspections.
Showing 61–70 of 214 FAQs
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LET’S PLAN YOUR NEXT SHIPMENT
From China.
To your next opportunity.
Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.
Not sure which shipping mode to choose?
Select “Help me choose” and start with your cargo details.