FREQUENTLY ASKED QUESTIONS
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better shipping plans.
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Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Why consolidate returns instead of shipping each one?
Small parcels cross borders inefficiently. One consolidated load shares the transport and customs cost across every unit.
Where should the goods be inspected?
At the warehouse that receives them. Share the delivery point and the inspection can be planned into the return.
Can repaired goods be sold again?
Graded and repaired units can be restocked or moved to a resale channel once the repair is confirmed.
Do I get a report for each unit?
Yes. The inspection result per unit is reported so the resale or write-off decision is made on facts.
What repairs can be carried out?
Practical repairs: repacking, part replacement and functional fixes agreed in advance for the product type.
How are returned goods graded?
On arrival each unit is checked and graded: as-new, repairable or write-off, with the result reported per unit.
What happens to the goods after re-import?
They can be inspected, repaired, restocked or resold; the follow-up is agreed before the goods arrive back.
How long does a return shipment take?
On the mode and the customs basis. Share the cargo details and destination for a route-specific estimate.
Can returns be consolidated?
Yes. Returns from several buyers or marketplaces can be received together and shipped back as one load.
What documents do returns need?
The original commercial documents plus the return transport documents; the customs basis for the re-import decides the rest.
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