FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Which freight mode should I start with?
Start from the cargo, the deadline and the value. Ocean and rail suit larger planned orders, air and express suit urgent or smaller consignments, and the destination leg often settles the final choice.
What is recovered from a written-off unit?
Where resale is not possible, disposal or recovery options can be reviewed so the unit still returns some value.
Can resale happen in China instead of export?
Yes. Depending on the product and the channel, resale can be domestic or prepared for export.
Does the goods need relabelling for resale?
Usually yes: repacking, labels and any destination-required markings are part of the preparation.
How is the resale channel chosen?
On the product, its condition and the market. The channel is agreed before the goods arrive so nothing sits in storage.
Which returned goods can be resold?
Units that pass grading and, where needed, repair. The inspection result decides what is resale-ready.
What decides the return shipment schedule?
The receiving window and the booked departure. Share the expected return volume so the plan does not wait on stragglers.
Can different marketplaces be combined?
Yes. Returns from different channels can be received and shipped together once they are identified per source.
How is each return identified?
Each unit is counted and labelled on receiving, so the return shipment matches the source records.
Where are the returns received?
At a receiving point in the destination region, agreed when the returns plan is set up.
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