FREQUENTLY ASKED QUESTIONS
Good questions make
better shipping plans.
Find the answer behind your next decision.
Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.
Which documents are usually required?
Typically a commercial invoice, packing list and transport document, plus any product or origin certificates the destination requires.
Who submits the customs entry for my shipment?
It depends on the delivery term and the agreed scope. Confirm in writing whether the buyer, the seller side or a nominated broker submits the entry.
Are duties and taxes included in the quote?
Only when they are named in the quoted scope. Ask which charges are included and which are conditional.
Who acts as importer of record?
It depends on your business setup and the destination. Confirm the importer before booking, because documents and duty payment follow it.
Can you deliver to a warehouse or a business address?
Yes where access allows. Share the address, the receiving window and the unloading equipment so the delivery can be planned.
Who pays import duties under DDP and DAP?
DDP includes duties and taxes on the seller side; DAP delivers the cargo but the buyer handles import duties and clearance. Confirm the split in writing.
How far in advance should I book?
Allow time for cargo readiness, documentation and the schedule you need. Peak seasons and space constraints can push the booking window earlier.
Who arranges customs clearance?
It depends on the Incoterm and the agreed service scope. Confirm before booking which side handles import clearance, duties and the delivery appointment.
How do I compare two freight quotations fairly?
Check that both use the same pickup point, delivery point, Incoterm and inclusions. Quotes built on different scopes cannot be compared, even when the totals look close.
Can one shipment use more than one transport mode?
Yes. A single plan can connect trucking with ocean, rail or air and then hand over to a destination delivery leg where the agreed scope allows it.
Showing 11–20 of 214 FAQs
No answers match that search. Try another phrase or topic.
LET’S PLAN YOUR NEXT SHIPMENT
From China.
To your next opportunity.
Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.
Not sure which shipping mode to choose?
Select “Help me choose” and start with your cargo details.