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FREQUENTLY ASKED QUESTIONS

Good questions make
better shipping plans.

Find a clear starting answer, then use your cargo, route and required handover to confirm what applies to your shipment.
Explore the answers

Find the answer behind your next decision.

Search a phrase or choose a topic. These are general planning answers; the written scope for your shipment takes priority.

What documents are needed for air freight?

Usually commercial invoice, packing list and air waybill; specific cargo or destination rules may require more.

Can you collect cargo from different suppliers?

Share the supplier locations, ready dates and cargo details so a receiving and consolidation plan can be prepared.

What factors affect air freight transit time from China?

The timeline depends on flight routing, cut-offs, security checks, clearance and final delivery. Ask for route-specific estimates.

How is air freight charged?

Air freight is normally charged on chargeable weight, which takes the higher of the actual weight and the volumetric weight of the cargo.

When does air freight make sense from China?

When the cargo and the delivery window justify the transport cost. Compare chargeable weight, acceptance rules and the total cost against the other modes.

Can I work with VG Shipping after choosing my suppliers?

Yes. Provide supplier contacts and pickup cities, product descriptions, packed dimensions, gross weight and ready dates. These details support a collection and freight review. If packing information is estimated, identify what still needs to be confirmed.

How do I start a freight or sourcing enquiry?

Use the contact form or email info@vg-shipping.com. Include the goods description, origin and destination, order status and required delivery scope. For sourcing enquiries, also provide specifications and quantities. Ask for clarification on quoted inclusions before approving work.

Does my shipment have to pass through Hong Kong?

Hong Kong handling is one option. The suitable route depends on supplier locations, cargo characteristics, destination and the agreed transport scope. Ask for the collection, warehouse and onward transport tasks to be identified in the proposal.

What services can I discuss with VG Shipping?

Discuss China freight forwarding, product sourcing support, supplier coordination, warehousing and cargo consolidation. Share the stage your order has reached so the enquiry can cover the tasks you actually need. Availability and the final scope are confirmed for each shipment.

What happens to returns that are not approved for repair or resale?

Keep the goods on hold while the owner decides the next step. Confirm any storage charges and request written instructions before arranging another shipment or further handling. Any specialist treatment or disposal requires a separately reviewed scope and an appropriate provider.

Showing 101–110 of 214 FAQs

LET’S PLAN YOUR NEXT SHIPMENT

From China.
To your next opportunity.

Tell us what you are moving, where it needs to go and when. We will help identify the service scope and shipping options to discuss.

Not sure which shipping mode to choose?
Select “Help me choose” and start with your cargo details.

We usually reply within one business day.